Job Description
The position is open only to candidates currently based in the USA.
Role & Location:
This is a client-facing Application Support / Technical Support Engineer position for the Pittsburgh market (hybrid/remote model).
Objective:
The goal is to manage day-to-day application and technical support, reduce dependency on senior engineers, and stabilize operations for professional services and law firm environments.
Experience:
Candidates with 2+ years of hands-on technical support experience, strong customer interaction skills, and practical Windows troubleshooting capabilities.
Priority Profiles:
Candidates with an MSP background, FileMaker exposure, AV configuration experience, and multi-client support experience will be prioritized.
Candidates must demonstrate independent problem-solving, remain calm under pressure, and possess a strong process.