IT End User Support Manager / Team Leader -Japan

Job Details

Experience – 10 – 20 Years
Annual Salary – As per industry standard
Work Location – Makuhari, Chiba, Japan
Domain – Information technology (IT)

Job Description

Title: IT End User Support Manager

Location: Makuhari, Chiba

Language: Japanese must be native or close to native.

Our client is looking for an internal  end user support manager for staff at their location in Chiba

This person will report directly into the Director of Engineering & Operations in Japan.
You will manage a large team of almost 10 engineers and will be responsible for team development & resource coordination.

Who are you?

You ensure an outstanding level of customer service by providing direct Information Technology (IT) support & you will also supervise, mentor, and train employees reporting to you.
Typically manages a single team of technical contributors providing maintenance and operational support.
Provides the technical oversight and leadership necessary to accomplish work.
Provides input to financial and people resource plans for the area. Ensures resources are in place and operating effectively within the technical discipline.
Develops work plan and priorities for their area, based on objectives received.
Makes hiring recommendations.
Develops portfolio roadmaps to convey the current and future state vision and status of their portfolios.
Resolves technical and business issues escalated from their team successfully. Appropriately escalates to their manager only issues of significant risk, sensitivity and impact on the business.
Successfully addresses people management issues on the team.
Ensures root cause analysis is completed and learnings are integrated into new or revised SOPs.
Is accountable for achieving budget objectives for team.


Critical Skills/Knowledge

Should have 6+ years of relevant experience
Should Possesses strong technical knowledge & hands on experience as End User Support .
Fluency in English & Japanese is a must
Experience of managing a team directly.
Delegates technical decision making to appropriate levels in the organization while continuing to provide oversight and guidance.
Possesses an understanding of the client areas supported including their functional processes, business objectives and organizational dynamics.
Understand  the business and how the work within their team impacts and supports the business.


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